Revolut is a financial superapp that offering money transfers and exchange, buy and sell crypto, commodities and shares. Revolut also has retail, business and junior consumer products.
C-level management sent a message to our department, that the default error message is not good and we need to update it. And attached this screenshot 👇
This massage was a good signal and needed more data to better understand the real source of the problem. That means that research is required to learn the subject and to understand what exactly we need to fix and how.
During few discussions with devs we found that all parts of the product, has their own error tracking system and errors has two types and one of them has two subtypes.
This was just a beginning, the real problem was much deeper and complicated. Revolut has around 1,400 errors and majority of them are unknown error 🙀
The know errors also, not good. 58.52% of them has default server message, some of them has no message at all, and 41.48% is localised.
